Frequently Asked Questions

Once your appointment is scheduled, you’ll receive a link to complete your new patient paperwork three days prior to your appointment time. This link will be sent to the email and phone number provided to us during registration. This link is where you’ll have an opportunity to list allergies and medical history and consent to our office and financial policies.

If you have trouble or questions during the check-in process, please contact our office at (984) 999-0902. As a last resort we do have a tablet available in our office for patients to complete their check-in. If you choose to complete your check-in at the office, please arrive 30 minutes prior to your scheduled appointment time.

We ask that you come to the clinic at least 15 minutes prior to your appointment time. Our front desk staff will request a credit or debit card to place on file and your insurance information in case you need e referral or pre-authorization. Our clinical staff will record your vital signs and potentially discuss anything that may be raised during the check-in process.

We understand there are times when you must miss a medical appointment due to emergencies, however, if you do not arrive for your new patient appointment or fail to notify us within 48 hours of your scheduled appointment time, you will be charged $100. If you late cancel or no-show multiple appointments, you may not be allowed to reschedule your appointment.

Before reaching out to your provider, please review your after-visit care summary for information discussed during a visit. For clarification on care summaries and where to find them in the IMC portal, please see the “What is a care summary and where can I find it?” section of our FAQ.

Beginning in January 2024, patients with the IMC Membership Plan may communicate with staff and Providers through the portal.

Patients who have opted for the Pay-Per-Service care plan will have access to the portal, but no access to portal messaging. Please call the nurse line for all questions and requests. Note that some questions or concerns may require an appointment.

Please note that portal messages may take up to three (3) business days for a response based on the Provider's availability. Urgent messages are not appropriate for the portal as an immediate response cannot be guaranteed.

Requests for letters, form completion, record review, written report of laboratory results, and other requests outside of scheduled appointments are chargeable events for patients not in the Membership Plan and are based on the amount of time needed to fulfill the request.

A care summary is a summary electronically provided to you after an appointment with one of our providers. In this care summary you’ll find relevant follow up instructions and recommendations. If labs or test kits were discussed and ordered during the appointment you’ll find that information in your care summary also.

Before reaching out to your provider or a staff member with a follow up question following your appointment please check your care summary first.

You’ll receive a link to your care summary soon after your visit by email however, all care summaries are viewable on the portal. Care summaries are easiest to find on a desktop or laptop but you can view on your mobile device. If on a mobile device, after logging into your portal account scroll to the bottom of the homepage and click “full site”. If logged into the portal on a desktop or laptop click “My Health” then “Care Summaries” you’ll also follow the same workflow on a mobile device once the full site has been enabled.

We are a low-volume practice by choice. Due to the complexity of our patients and the need for longer visits, most IMCNC providers see only 8 patients a day. Insurance reimbursement cannot support our overhead at this low-volume level.

We have elected to not take insurance so we can provide the time and attention our patients require at a rate that can sustain the practice’s financial viability.

Only IMCNC office visits will not be covered by your insurance plan. Most traditional lab tests and imaging (x-rays, etc.), and prescription medication will be covered by your plan, however we always advise that you ask about your financial responsibility before agreeing to any healthcare services.

New patient appointments are $300 and established patient appointments are $250.

This will depend on what type of medication you are requesting. You will need to be seen at the minimum of once yearly for all refills, but many medications require more frequent appointments. All prescription refill requests should first be directed to your pharmacy and not to IMC. The Guide to Prescription Refills and Appointments is available here.

On average, apointments are 45 minutes.

You may have your telemedicine appointment through your cellular device, however we strongly recommend using a desktop or laptop for best audio and video quality.

Before your appointment time please check your settings on your device. Both Webcam and Audio should be turned on and not disabled. Use this link here for a test call: Telemedicine Test Call

If you have never had a telemedicine appointment with us in the past we strongly recommend using our test call feature.

You’ll receive a check-in process similar to an in person appointment, however at the end of the workflow you’ll be prompted to enter a preferred phone number and email to receive the link.

Approximately one hour prior to your appointment, your telehealth link will arrive at the phone number and email you’ve entered. You’ll be prompted to enter brief demographics only to verify your identity. It will not prompt you to complete a check in again if you’ve already done so. Continue with the workflow and you’ll enter the “waiting room”. Once your provider is ready they will enter the video call. If you have any issues please call our office at (984) 999-0902.

Yes. Our aim is to provide high-quality and very personal care to each patient, but we also have to address the business operations side of healthcare. To accomplish this, we must confirm each patient’s information at every visit. We are always looking for ways to improve and streamline our processes.

To assist us with our waitlist we use a system called Appointment Accelerator which is powered through our check-in software, Phreesia.

If you have an appointment already scheduled and you're on our waitlist, you’ll be texted if an earlier appointment opens up. The text will include details about your current appointment and the open one. Within the text message there will be a "magic word". The first patient to respond with the "magic word" gets the earlier appointment. If you do not want the appointment or are not the first person to accept the appointment, you will remain on the wait list for another available appointment time.

Please do not call the office to accept an earlier appointment offered by the system - it can only be accepted through the text sent to you.

You may schedule more than one appointment at a time, however, if the staff has to spend an excessive amount of time scheduling and rescheduling your appointments, you may be limited to how many you can schedule at one time. We encourage the us of our self-scheduler, which is the blue button at the top of our website or directly here.